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 Win 7 not recognising USB devices on 2x1 DVI KVM		  New Topic  Reply to Topic
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jebork
Starting Member

USA
1 Posts
Posted - 01/07/2010 :  17:57:09  Show Profile  Edit Topic  Reply with Quote  View user's IP address  Delete Topic
I've had a DVI KVM setup working for several months, using a DVI KVM and DVI Detective to switch between 2 Windows XP systems.

Just upgraded to Win 7 on one system, and now Win 7 is reporting it doesn't recognize USB devices (keyboard & mouse) that are connected.

I've reset the DVI detective and reset the switch with no luck. The Win 7 message is that its attempts to install USB drivers fails.

In the control panel, it is showing the DVI KVM switch as a unrecognised device with error: Windows has stopped this device because it has reported problems. (Code 43)

When I click on driver, it shows a MSFT driver.

Any ideas on what I can do to fix this?

johnnyr
Administrator

USA
348 Posts
Posted - 01/08/2010 :  09:12:30  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Please contact our Technical Support department. You may reach us at 1800-545-6900.
Johnny

Gefen Inc.
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yakyak
Starting Member

1 Posts
Posted - 05/02/2010 :  13:39:47  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
This answer would be too late for jebork but might help others in the future.
I've the same problem today.
I solve it by installing usb hub (it's Micro Innovations USB hub).
Windows 7 installs driver from the hub then bravo!, my Gefen DVI KVM USB also works.
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johnnyr
Administrator

USA
348 Posts
Posted - 05/11/2010 :  16:54:16  Show Profile  Edit Reply  Reply with Quote  View user's IP address  Delete Reply
Thanks for the info!
Johnny

Gefen Inc.
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